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OCTAVIA'S (ABRI) COMMITTMENT TO RESIDENTS

  • Answer calls in under 2 minutes

  • Reduce overdue repairs to below 10% within 12 months

  • All complaints responses responded to fully and promptly

  • Achieve top 25% compliance in safety standards for fire, gas, electrical and water safety

  • Host regular resident listening events in West London

Safe and Healthy homes is a campaign that was launched last year to get the Housing Associations to commit to key points in improving the service to residents

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